1. How does Break Even Loans Work?
Break Even aims to help solve urgent and short term cash flow problems by providing small and flexible
loans. Our online application process is simple and convenient, allowing us to assist you much faster.
2. What do I need to get a Break Even Finance Loan?
You need to be over 18, living in South Africa and have an active SA bank account, as well as your own
email address and a registered cell phone number. You also need to be able to repay us on the date you
promise to. We do not advise you to use our services if you are not confident that you will be able to
repay your loan. Using sophisticated software, we include a credit check as part of the instant decision
system.
3. How much money can I borrow?
You can request anything between R500 and R3000 the first time you apply for a Break Even loan. We
let you choose exactly how much money you want to borrow by making use of the loan application calculator.
Should you repay your loan as promised and use the service responsibly, we'll gradually increase
your trust rating, providing you the flexibility to apply for up to R5000. Our trust rating takes lots of factors
into consideration when determining the maximum amount you can apply for. Your trust rating is
ultimately dependent on your financial health and track record, therefore we reserve the right to
change or limit the amount you can borrow, or decline future applications if we feel it's in your best interests.
Our automated system may pre-approve a bigger loan, however, upon reviewing your application
we may decide that a lower amount is more suitable according to your financial situation. It is important
to note that our trust rating is part of our commitment to responsible lending and rewards you
with more borrowing flexibility over time. It's not designed so you can rapidly increase the size of loans,
and approval of your next application is never guaranteed.
4. How much does a Break Even loan cost?
Simply select how much you'd like to borrow using our loan application calculator and the date to pay
us back and we’ll calculate exactly how much the full repayment will be before you apply. Interest is
charged per day so the shorter your loan period the less you'll pay for your loan. We also have a R60 per
month service fee (pro-rated for the first 30 days) as well as an initiation fee. This is included in the total
cost of your loan which you'll be shown upfront, even before applying.
If your circumstances change and you are able to repay your loan earlier than expected, you could save
money. You're welcome to repay early and there are no hidden fees, just call us on 011 436 9033 to process
your payment.
5. Does Break Even Finance require a credit check?
Yes, a credit check is carried out as part of our automated decision making process. We have one of the
most advanced reference checking systems in SA, because we are interested in lending only to people
who we believe can afford to repay us without undue financial stress.
To give yourself the best chance of acceptance, make sure you give us as much accurate information as
possible during your online application. If we can't provide you with a loan at any time we'll always try
to give you a reason for the decision, as well as any actions you can take where possible.
6. What happens if I have bad credit?
Break Even Finance uses a sophisticated and fully automated credit check as part of our decision making
process, therefore if you have poor credit record it may affect our decision. You should ensure you give
us as much accurate personal information as possible during your application. It is advisable to not
apply for a loan unless you're sure you will be able to comfortably repay it on your chosen date.
7. What personal information does Break Even Finance need?
We need to know personal details like your name, address, phone numbers, your most recent proof of
income, as well as your bank account details. This information is required so that we can be sure who's
applying, to check if Break Even Finance is a suitable solution for you and as part of our payment and
collections process. To give yourself the best chance of approval, you should always ensure the information
you give us is accurate and honest.
8. Do I need to be employed?
You need to have a regular income, because we will lend you cash only if you can afford to pay it back
quickly and comfortably.
9. Do I need a bank account?
We are able to send cash to all major South African banks, namely ABSA, Bidvest, Capitec, Finbond Mutual Bank, FNB, Grobank, Nedbank, Standard Bank and Ubank.
10. Do I need to give a reason for my application?
No, we don’t need a reason. You can use a Break Even loan for anything (ensuring it’s legal). We just ask
that you only borrow what you can comfortably afford to repay on your chosen date.
11. Is Break Even Finance a member of any financial bodies?
Break Even Finance is registered as a credit provider with the National Credit Regulator (NCR) and also a
member of Micro Finance South Africa (MFSA).
12. What happens if I’m already in debt?
Your current credit commitments will be taken into consideration when our automated system makes a
decision. Credit is only granted to people who we believe can afford the repayment. If you’re experiencing
problems with debt, we recommend you talk to a debt counsellor in your area. For a list of all registered
debt counsellors go to the National Credit Regulator, you can also call 0860 627 627 for information
on how to find one in your area.
13. How long will it take to get my loan?
Not long. We make payment as soon as possible after an application has been approved. We'll notify
you when the cash has left our account. The only time when this might not be the case is if you are with
one of the smaller banks that hasn't yet implemented systems to enable fast cash transfers around the
clock. If this is the case and your application is not approved until after 3pm, or on a weekend or public
holiday, you'll more than likely get the funds the following business day. Please also bear in mind that
the banks can't always keep up with us and the funds may take longer to show on your balance, depending
on which bank you are with. If in doubt, contact your bank to check if you've received the cash,
as new deposits often take longer to show on the ATM network or via online banking for example.
14. How long before I have to repay a loan?
This is entirely up to you as you can select exactly how long you want the cash for. As a new customer,
you can apply for up to R 3000 and repay between 4 days and 32 days. As an existing customer, you can
apply for up to R 5000 and repay up to 3 months. You need to repay a Break Even loan on the date you
promise to, so consider carefully if you'll have the required funds available on the date you choose.
We'll show you the cost while you're deciding.
15. How do I repay a loan?
By making sure that you have money available in your nominated bank account on your loan repayment
date. The total amount due will be debited from your account automatically, first thing on the morning
of your loan due date. Once your loan is repaid, you can apply again whenever you need our service.
Please note that if the funds aren't available and your bank refuses our payment request, you will incur
additional charges from your bank.
16. What do I do if I struggle to repay my loan?
We normally require full repayment on the date you choose when you apply. We aren't able to extend
the loan term for you, however, we can look at an affordable repayment plan. You'll need to contact us
as soon as you possibly can so we can assist you. Remember that not being able to repay on your promise
date will mean you may incur late fees. Please contact our Collections team on 011 436 9033 on
Monday to Friday from 8:00 – 17:00 and from 8:00 – 13:30 Saturdays, so we can discuss the options
available to you. On Sundays and Public Holidays we are closed.
17. What happens if I don’t pay my loan?
If our early morning collection attempt is declined by your bank, we will do our best to contact you
throughout the day. Your bank may charge you a penalty fee for not having the funds available. We
always hope to resolve the situation on that day, but, if we still haven't received full repayment by 5pm
on the due date, your bank could charge you again for another failed debit attempt. We will then make
further attempts to collect the money from your bank account and also keep trying to contact you to
discuss the situation with you as soon as possible.
Your account will be handled by our professional collections team. They will do their best to come to an
arrangement with you and help you resolve things, which is always our goal. If you don't work with us
and we can't recover the money over a reasonable period and your account may be passed to an external
collections partner. Continued failure to repay a loan will mean we may be forced to take legal action
against you. In addition the credit bureau will record the outstanding debt. This information may be
supplied to other organisations to perform similar checks and to trace your whereabouts and recover
debts that you owe. Records remain on file for a number of years after they are closed, whether settled
by you or defaulted.
Your trust rating will be affected and you probably won't be able to borrow from us or any financial institutions
again. We'll also place your account in a cooling off period, where we won't allow you to borrow
from us for a specific time frame to ensure you can recover financially.
18. Do public holidays and weekends affect the loan services?
They don't affect the service at all in most cases. Loan payments are normally made within minutes of
approval. However some of the banks still prefer to work 9-5 and they may not have implemented systems
to allow fast cash transfers. If this is the case and your application is approved during a weekend or
public holiday, we'll get the cash to your account as soon as possible on the next business day.
19. What do I do if I have a complaint?
You can make a formal complaint in writing to customercare@breakevenfinance.co.za We will normally respond
to your complaint and try our best to resolve it as soon as possible. If your complaint is particularly complex,
it may take longer to investigate. In these cases, we will always explain why there is a delay and tell
you when we will contact you again. If you are not satisfied with our response you can appeal the decision
by writing to us again, stating your objections and providing any new information to be considered.
We are registered with the National Credit Regulator, so you can register a complaint via them if you
have already contacted us and feel we have not responded to your concerns or resolved the matter
fairly.